Seasonal, Internships & Year Round Jobs at Calleva

Position Type: Full-time, year-round (12 months) or flexible 9-month option with unpaid time off during 3 winter months (Dec, Jan, Feb)

Location: Primarily on-site across Calleva retail locations (River Store in Poolesville, Markoff’s Haunted Forest in Dickerson), with some office and in-the-field time scheduled

 Reports To: Senior Leadership (in partnership with River School Director)

Position Summary

The Retail Manager is responsible for retail operations across Calleva, including the River Store, Summer Camp  retail, Markoff’s Haunted Forest (MHF) merch, used gear sales, and swag. This role combines hands-on shop leadership with multi-site systems: POS, inventory, e‑commerce, visual merchandising, budgeting, and cross-team coordination. The manager ensures each outlet is well-stocked, on-brand, financially healthy, and delivers an outstanding customer experience—while aligning retail with Calleva’s mission and programs.

Key Responsibilities

A. Customer Experience & Store Operations

• Serve as lead retailer and ambassador across outlets; model warm, informed, and efficient customer service (in person, phone, email)
• Deal with customer inquiries promptly as they arise via email, phone calls, and in person visitors
• Oversee daily POS operations and cash-handling procedures; schedule appointments to meet in person with clients and brand reps, maintain safety, cleanliness, and inventory to prevent loss.
• Plan and manage in-store/onsite events (target: ~1 per month at River Store; seasonal at Camp/MHF) to build community and drive sales.
• Maintain demo gear scheduling (River Store) and in-season service standards (turn times, communications).
  

B. Merchandising, Swag & Store Décor

• Lead swag program (ordering, pricing, and distribution) for teams and retail locations.
  
• Merchandise goods to promote new arrivals, seasonal stories, and margin-positive bundles; ensure pricing/signage integrity.
  

C. Inventory, Purchasing & Ordering

• Maintain and seek out new vendor relationships.
• Work with the River School Director to purchase new gear annually or when needed; pre-season review of inventory, including quality assessments for each category of gear 
• Coordinate shipments, receiving, and transfers (e.g., CGS → inventory; inventory → camp/programs).
• Work with Area Directors  to evaluate sales/demand and determine if changes are needed in  purchasing habits (i.e., what sells, what are people asking for that is not currently in stock, etc.)

D. Finance, Budgeting & Reporting

• Work within the existing budget to manage spending for retail operations; establish targets for revenue, margin, inventory turnover, and COGS by channel.
  
• Review monthly reconciliations between Shopify and Quickbooks; participate in quarterly budget review meetings; research and explain any variance.
  
• Track money spent across departments (River Store, Camp retail, MHF, swag, used gear) and keep accurate books.
  
• Work with Business Manager & Area Directors to pay bills on time and maintain organized documentation.
  

E. E‑Commerce & Website

•  Maintain web presence of online store, including inventory updates, updates to the front page of web, etc
  
• Create and manage a used gear section of the site (intake criteria, pricing, consignment/resale policy, photography, listing SLA).
  
• Fulfill online orders (ship or coordinate pickup) and monitor conversion, cart abandonment, and customer communications.
  

F. Marketing & Community

• Partner with internal/ external programs & services leaders to align promotions & employee swag with courses, camps, and events; coordinate social media and email pushes for new arrivals, sales, and events.
  
• Build community at River School events and in the local paddlesports community to position Calleva as the DMV’s hub for paddlesports and outdoor goods.
  

G. Camp Gear Bags (Seasonal Program)

• Order, build, and deliver gear bags for summer camp participants; maintain SKUs, sizing, and timelines; coordinate distribution and issue resolution.
  

H. Repairs & Services (River Store)

• Maintain a repair calendar and customer communication for paddlesports equipment; manage turnaround, shipping and/or delivery.
  
• Complete/oversee training to build Galasport paddles and perform basic drywear/composite repairs 

I. People & Collaboration

• Recruit, train, and supervise retail staff and seasonal help across locations.
  
• Key partnerships: Work closely with area directors; collaborate with the business manager on accounting and payables.
  
• Foster a positive, mission-driven team culture; ask for help when needed; communicate clearly across departments.
  

Qualifications

Must-Haves

• Strong budgeting, sales prediction and inventory tracking skills; able to translate numbers into action.
  
• Comfort/proficiency with Google Workspace and Shopify (or similar).
  
• Excellent communication, organization, and follow-through; able to juggle multiple priorities in a fast-paced seasonal environment.
  
• Willingness to work flexible hours including at least one weekend day per week and seasonal evenings (especially during MHF – October).
• Paddlesports knowledge: be a kayaker, want to learn more.
  
• Ability to work independently and as part of a collaborative team; passion for community building, paddlesports, and the outdoors.
  
• US citizenship or valid work visa.
  

Nice-to-Haves

• Experience with paddlesports retail, outdoor industry buying.
• 3–5+ years in retail operations or multi-site store management (inventory, POS, merchandising, e‑commerce).
  
• Skills in drywear/composite repair and/or teaching paddlesports.
  
• Visual merchandising and basic design skills; event planning.
  
• CDL certification.
  

Schedule & Compensation

• Schedule: Full-time with seasonal peaks; includes weekends/evenings during busy seasons.
  
• Benefits: Health insurance, retirement, paid time off, discounted housing (if available), discounts on outdoor gear, and professional development opportunities.
  
• Salary Range: Commensurate with experience and expanded scope of responsibilities. $45,000- $55,000
• Contract: One-year employment agreement, renewable based on performance and organizational need.
  

How to Apply

Email your resume and a brief cover note to Ashley riverschool@calleva.org. Please include links or brief examples that showcase your retail operations experience (multi-site, e‑commerce, merchandising, or budget ownership).